Terms of Service

Last Updated: October 5, 2025

1. Introduction

These Terms of Service (these "Terms") constitute a binding legal agreement between you and Triple Alpha AB, a Swedish company with organisation number 559226-3429 and registered address at Kivra 559226-3429, 106 31 Stockholm, Sweden ("Glimt," "we," "us," or "our").

These Terms govern your access to and use of glimt.dev (the "Site") and the AI-powered error detection, remediation, and related services made available through the Site (collectively, the "Services").

By accessing or using the Services, you:

Acknowledge that you have read and understood these Terms;
Agree to be bound by these Terms;
Agree to our Privacy Policy (available at glimt.dev/legal/privacy); and
Commit to comply with all applicable laws and regulations.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In that case, "you" and "your" refer to that entity.

We may update these Terms from time to time by posting revised Terms on the Site or by providing you with notice via email. Material changes will be notified at least 30 days in advance. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

2. Definitions

When we use the following terms in these Terms, here's what we mean:

AI Output: Any code, pull requests, suggestions, analyses, fixes, or other content generated by our AI agents through the Platform, including but not limited to GitHub pull requests and Slack notifications.
Cognition Units: Metered usage units consumed when you use AI-powered features of the Services. Cognition Units are based on AI model token consumption and are billed separately from subscription fees.
Customer Data: Any source code, telemetry data, error logs, metrics, configurations, integration data, and other content or information that you or your users submit, upload, transmit, or generate through the Services. Customer Data does not include Usage Data or Glimt Materials.
Glimt Materials: The Platform, the Services, the Site, and all related software, technology, documentation, AI models, machine learning algorithms, tools, interfaces, improvements, modifications, and derivative works that we develop or provide. Glimt Materials do not include your Customer Data.
Integrations: Third-party services that connect with the Platform, including GitHub, Slack, Linear, and other services we may support from time to time.
ML Models: Machine learning models, algorithms, patterns, insights, and other derived data products that we develop or train using Customer Data, Usage Data, or other information.
Organisation: The company, team, or entity account you create within the Platform to manage users, repositories, and subscriptions.
Platform: Our software platform accessible through the Site that provides AI-powered error detection, problem analysis, code fix generation, and automated remediation workflows.
Repository: A source code repository (typically hosted on GitHub) that you connect to the Platform for monitoring and remediation.
Subscription Plans: The pricing tiers for the Services, currently including Startup, Growth, and Enterprise plans as described on the Site.
Telemetry Data: Error logs, stack traces, performance metrics, usage data, and other runtime telemetry information collected from your applications and sent to the Platform via OpenTelemetry or other instrumentation.
Usage Data: Data about how you use the Services, including feature usage, session information, performance metrics, and other technical data. Usage Data does not include Customer Data.

3. Eligibility and Account Requirements

3.1 Minimum Age

You must be at least 18 years old to use the Services. If you are under 18, you may only use the Services with the consent and supervision of a parent, legal guardian, or authorized organisation administrator who agrees to be bound by these Terms on your behalf.

3.2 Account Creation

To access certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

Use a strong, unique password;
Not share your account credentials with others;
Notify us immediately at support@glimt.dev if you suspect unauthorized access;
Take reasonable measures to prevent unauthorized use of your account.

We are not liable for any loss or damage arising from your failure to maintain account security.

3.4 Organisation Accounts

When you create an Organisation, you designate administrators who manage access, repositories, and billing. Organisation administrators are responsible for compliance with these Terms by all users within the Organisation.

3.5 Business Use Only

The Services are intended for business and organisational use only. If you are a consumer, you may not use the Services unless expressly permitted in writing by Triple Alpha AB. If you access the Services as a consumer notwithstanding the foregoing, certain provisions (including indemnification) will not apply to you under applicable law.

4. Services Provided

4.1 Platform Features

The Services include, but are not limited to:

Real-time telemetry ingestion and error monitoring;
AI-powered problem detection, grouping, and analysis;
Automated code fix generation via AI agents;
GitHub pull request creation and management;
Slack and Linear integration for notifications and workflows;
AI chat interface for problem remediation and developer assistance.

4.2 Integrations

The Services integrate with GitHub (for repository access and pull requests), Slack (for notifications and chat), Linear (for issue tracking), and other third-party services. You are responsible for maintaining valid accounts and appropriate permissions with these third-party services.

4.3 Beta Features

From time to time, we may make features available that are labeled as beta, preview, experimental, or early access. Such features:

Are provided "as is" without warranties;
May be incomplete, unstable, or subject to change;
May be discontinued at any time without notice;
May be subject to additional terms or usage limits.

5. License Grant and Restrictions

5.1 License to Use Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during your subscription term.

This license does not grant you any ownership interest in the Services or Glimt Materials. All rights not expressly granted are reserved by us.

5.2 Restrictions

You agree not to, and not to permit others to:

Copy, modify, distribute, sell, lease, sublicense, or otherwise exploit the Services or Glimt Materials except as expressly permitted;
Resell, provide, or make the Services available to third parties on a service bureau, time-sharing, or similar basis;
Share your account credentials or allow unauthorized access to your account;
Reverse engineer, decompile, disassemble, or attempt to derive source code, ML Models, algorithms, or system logic;
Bypass, disable, or interfere with security features, access controls, rate limits, or usage restrictions;
Use automated tools (bots, scrapers, crawlers) to access the Services without our prior written permission;
Upload, transmit, or distribute malicious code, viruses, worms, or other harmful content;
Overload, disrupt, or interfere with the Services or underlying infrastructure;
Use the Services to harass, defame, impersonate, threaten, or harm others;
Use the Services to violate applicable laws, regulations, export controls, or third-party rights;
Generate or disseminate harmful, misleading, unlawful, defamatory, or infringing content;
Misrepresent AI Output as human-generated in contexts where disclosure is required or where it could cause harm;
Use AI Output without appropriate human review in safety-critical, medical, legal, financial, or other high-risk contexts;
Extract, reconstruct, or attempt to determine weights, training data, or internal logic of our ML Models;
Use the Services, AI Output, Customer Data, or prompts to train, develop, improve, or create competing AI models or services;
Remove, obscure, or alter any proprietary notices or labels on the Services or Glimt Materials.

6. Intellectual Property and Data Rights

6.1 Customer Ownership

You retain all ownership rights in your Customer Data, including your source code, configurations, and proprietary information that you submit to the Services. These Terms do not transfer ownership of your Customer Data to us.

6.2 Glimt Ownership

We own all rights, title, and interest in and to the Glimt Materials, including the Platform, AI models, ML Models, algorithms, interfaces, improvements, modifications, and derivative works. These Terms do not grant you any ownership rights in Glimt Materials.

6.3 License to Glimt

To enable us to provide the Services, you grant us a worldwide, non-exclusive, royalty-free license to:

Access and Process Customer Data: Read, analyze, store, and process your source code, Telemetry Data, error logs, and other Customer Data as necessary to provide the Services, including generating AI Output, creating pull requests, detecting problems, and providing support.
Train Machine Learning Models: Use Customer Data and Usage Data to develop, train, improve, and refine our ML Models, algorithms, and AI capabilities. This improves error detection accuracy, fix quality, and service performance for all users.
Generate Derivative Insights: Create anonymized, aggregated, or derived insights, patterns, statistics, and data products from Customer Data and Usage Data that do not identify you or contain your proprietary information.
Retain ML Models: Retain ML Models, algorithms, patterns, and derived insights after termination of your account. We will delete your source code and raw Customer Data as described in Section 13, but retain the right to use derived ML products indefinitely.

6.4 Enterprise Opt-Out

If the use of your Customer Data for ML training is unacceptable for legal, regulatory, or business reasons, please contact us at legal@glimt.dev to discuss an Enterprise license with opt-out provisions. Standard subscriptions include ML training rights.

6.5 Personal Data Handling

To the extent Customer Data contains personal data (including names, emails, or other personally identifiable information in source code, logs, or commits), we will process such personal data in accordance with our Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

6.6 Feedback

If you provide feedback, suggestions, or ideas about the Services ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate Feedback into our products and services without attribution or compensation.

6.7 AI Output Ownership and License

As between the parties and subject to Section 6.3, you own the AI Output that is generated specifically from your Customer Data and delivered to you. During the term, Glimt grants you a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute the AI Output in connection with your products and services.

Glimt retains all rights in underlying models, prompts, system instructions, and tools used to generate AI Output. You are responsible for reviewing and testing AI Output prior to use and for compliance with all applicable licenses and laws.

6.8 Confidentiality

Each party (the "Receiving Party") will (a) use the other party's non-public information, including Customer Data and Glimt Materials, that is identified as confidential or that reasonably should be considered confidential ("Confidential Information") solely to perform its obligations under these Terms, and (b) protect it using at least the same degree of care the Receiving Party uses to protect its own similar information (and no less than reasonable care).

The foregoing obligations do not restrict disclosures required by law, subpoena, or court order, provided the Receiving Party gives prompt notice (where legally permitted) and cooperates to limit disclosure. This Section survives termination.

7. AI Services and Disclaimers

7.1 AI-Generated Content

The Services use artificial intelligence models from third-party providers (including OpenAI, Anthropic, and others) to analyze errors and generate code fixes. AI Output is generated algorithmically and may contain errors, inaccuracies, bugs, security vulnerabilities, or inappropriate content.

7.2 No Manual Review

AI Output is not reviewed by humans before delivery to you. You are solely responsible for reviewing, testing, and validating all AI Output before deploying, merging, or relying on it.

7.3 High-Risk Contexts

The Services and AI Output are not suitable for safety-critical, medical, legal, financial, or other high-risk applications without thorough human review, testing, and validation. You assume all risk and liability for using AI Output in such contexts.

7.4 No Guarantees

We do not guarantee that AI Output will:

Be accurate, complete, or error-free;
Solve the reported problem;
Be secure or free of vulnerabilities;
Comply with your coding standards, style guides, or requirements;
Work in your specific environment or use case;
Be generated within any particular timeframe.

7.5 Third-Party AI Providers

We rely on third-party AI model providers (e.g., OpenAI, Anthropic). We reserve the right to change AI providers at any time without notice. AI provider availability, performance, and pricing are beyond our control and may affect service delivery or costs.

7.6 Your Responsibility

You are responsible for:

Reviewing all AI-generated pull requests before merging;
Testing AI-generated code in appropriate environments;
Ensuring AI Output meets your quality, security, and compliance requirements;
Maintaining appropriate backups and rollback capabilities;
Disclosing use of AI-generated content where required by law or professional standards.

8. Billing and Payment

8.1 Subscription Plans

The Services are available under the following Subscription Plans (current pricing as of October 2025):

Startup: €99/month (or equivalent annual rate with 20% discount) - 1 repository, includes base features
Growth: €499/month (or equivalent annual rate with 20% discount) - 5 repositories, includes advanced features
Enterprise: Custom pricing - unlimited repositories, dedicated support, optional ML opt-out, SOC2/SAML available

Subscription fees are billed in advance on a monthly or annual basis (depending on your selection) and renew automatically unless you cancel before the renewal date. You can manage your subscription in your account settings.

8.2 Cognition Units (Metered Usage)

In addition to subscription fees, AI-powered features consume Cognition Units based on AI model token usage. Cognition Units are billed separately as follows:

Startup plan: €0.02 per Cognition Unit
Growth plan: €0.015 per Cognition Unit
Enterprise plan: Custom pricing

One Cognition Unit represents a standardized token consumption baseline (approximately 1,000 tokens), and we apply a markup to cover infrastructure and AI provider costs. Actual consumption depends on your usage patterns, problem complexity, and AI interactions.

Cognition Unit charges are calculated monthly and billed in arrears (after consumption). We provide usage dashboards to help you monitor and control costs.

8.3 Free Trial

New Organisations are eligible for a 14-day free trial. The trial period begins when your first Telemetry Data is received (not at account creation). During the trial, you receive:

Full access to Platform features;
Up to 5 AI-generated pull requests;
Limited Cognition Units (subject to fair use).

After the trial expires or you exceed trial limits, you must select a Subscription Plan and provide valid payment information to continue using the Services. No refunds or credits are provided for unused trial time or limits.

8.4 Payment Processing

Payments are processed by Stripe, our third-party payment processor. By providing payment information, you agree to Stripe's terms and privacy policy in addition to these Terms. We do not store your full credit card details; Stripe manages all payment data.

8.5 Auto-Renewal and Billing

Your Subscription Plan renews automatically at the end of each billing cycle (monthly or annually) unless you cancel. By subscribing, you authorize us to charge your payment method:

Subscription fees in advance for the upcoming billing cycle;
Cognition Unit charges in arrears for the previous billing cycle;
Any applicable taxes, fees, or surcharges.

You can cancel auto-renewal at any time through your account settings. Cancellation takes effect at the end of your current billing cycle; you will not receive a refund for the current cycle.

8.6 No Refunds

All fees are non-refundable, except as provided below. Subscription fees and Cognition Unit charges represent costs we immediately incur (AI provider usage, infrastructure, etc.). We do not provide refunds, credits, or pro-rata reimbursements for:

Mid-cycle cancellations by you;
Unused Services or features;
Downtime or service interruptions (except as required by law);
Dissatisfaction with AI Output quality;
Account termination or suspension for Terms violations.

Exception: If we terminate your account for convenience under Section 12.3, we will issue a pro-rata refund of any prepaid, unused subscription fees for the remaining term.

This no-refund policy does not limit statutory rights that cannot be waived under applicable law (such as Swedish Consumer Protection Act rights for consumers).

8.7 Taxes

Fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and governmental charges (collectively, "Taxes"), except for taxes based on our net income.

B2B (EU): If you provide a valid VAT number from another EU member state, the reverse charge mechanism applies, and you self-assess VAT.
B2C (Sweden): We charge Swedish VAT (currently 25%) on all fees.
B2C (Other EU): VAT treatment depends on your location and our registration status; applicable VAT will be shown at checkout.
Outside EU: No EU VAT applies; you are responsible for local taxes.

8.8 Late Payment and Suspension

If payment fails or is not received when due, we may:

Retry the payment method on file;
Suspend your access to the Services until payment is received;
Charge interest on overdue amounts at the lesser of 1.5% per month or the maximum permitted by law;
Terminate your account after 30 days of non-payment.

You remain liable for all fees, charges, and costs incurred during suspension or after termination, including collection costs.

8.9 Price Changes

We may change Subscription Plan pricing or Cognition Unit rates at any time. Price changes will be communicated at least 30 days in advance and will take effect at your next renewal. If you do not accept the new pricing, you may cancel your subscription before the renewal date.

9. Data Processing and International Transfers

9.1 Primary Data Storage

Customer Data is primarily stored in the European Union (Frankfurt, Germany) on infrastructure provided by Supabase and Hetzner. We use encryption at rest and in transit to protect your data.

9.2 International Data Transfers

To provide the Services, we transfer Customer Data outside the European Economic Area (EEA) to third-party service providers located in the United States and potentially other regions, including:

OpenAI (USA) - AI model inference for code analysis and generation;
Anthropic (USA) - AI model inference for code analysis and generation;
GitHub (USA, owned by Microsoft) - Source code access, pull request creation;
Slack (USA, owned by Salesforce) - Notifications and chat integration;
Linear (USA) - Issue tracking integration;
Stripe (USA/Ireland) - Payment processing;
Other AI providers - We reserve the right to use alternative or additional AI providers in any jurisdiction.

9.3 Legal Safeguards

We rely primarily on the European Commission's Standard Contractual Clauses (SCCs) and, where applicable, the EU-US Data Privacy Framework (DPF) or an adequacy decision for international data transfers. Only where such safeguards do not apply will we rely on your explicit Article 49(1)(a) consent.

By using the Services, you explicitly acknowledge and consent to the international transfer of your personal data (including source code) as necessary to provide the AI-powered features you have requested, as a fallback mechanism where SCCs or DPF are not applicable.

9.4 Source Code Processing

Important: The Services require sending your source code to third-party AI providers (OpenAI, Anthropic, etc.) for analysis and fix generation. By using the Services, you acknowledge and consent to this processing. If you cannot consent to international source code transfers, please contact us at legal@glimt.dev to discuss Enterprise options with alternative arrangements or do not use the Services.

9.5 Data Processing Agreement

Where Glimt processes personal data on your behalf, the Glimt Data Processing Addendum (DPA) is incorporated by reference and forms part of these Terms. The DPA is available at glimt.dev/legal/dpa and includes details on subprocessors, security measures, and data subject rights assistance.

10. Telemetry and Analytics

10.1 Telemetry Collection

The Services collect Telemetry Data from your applications via OpenTelemetry instrumentation or other methods. Telemetry Data includes error logs, stack traces, performance metrics, and runtime information necessary to detect and remediate problems.

10.2 Analytics and Usage Tracking

We use analytics tools to understand how users interact with the Platform and to improve our Services. Analytics providers may include:

PostHog (including session recording and replay);
Google Analytics and Google Tag Manager;
Meta (Facebook) Pixel;
Amplitude;
Other analytics platforms as we adopt them.

We may share your email address, name, organisation information, and usage patterns with these analytics providers to help us understand your use of the Services and provide better support. Session recordings may capture your interactions with the Platform interface (but not sensitive data like passwords or payment details).

10.3 Data Retention

We target a 2-year retention period for Telemetry Data and analytics data, but we do not guarantee this timeframe. We may retain data longer for:

Security monitoring, fraud prevention, and abuse detection;
Legal compliance, regulatory requirements, or law enforcement requests;
Billing, accounting, and tax obligations (up to 7 years under Swedish law);
Resolving disputes or enforcing our rights.

10.4 Aggregated Data

We may aggregate, anonymize, or de-identify Usage Data and Telemetry Data to create statistical or analytical insights that do not identify you or your Organisation. We own such aggregated data and may use it for any purpose, including research, benchmarking, marketing, and product development.

11. Third-Party Services and Integrations

11.1 Third-Party Dependencies

The Services integrate with and depend on third-party services, including GitHub, Slack, Linear, Stripe, Supabase, OpenAI, Anthropic, and others. You are responsible for:

Maintaining valid accounts with these third-party services;
Complying with their respective terms of service and privacy policies;
Granting appropriate permissions for Glimt to access your accounts;
Ensuring your use of Integrations complies with all applicable laws and agreements.

11.2 No Liability for Third Parties

We are not responsible for the availability, performance, security, or content of third-party services. Issues with third-party services may affect the Services, and we disclaim all liability for such impacts. Third-party terms and privacy policies govern their collection and use of your data.

11.3 Changes to Integrations

We may add, modify, or discontinue Integrations at any time without notice. We are not liable for any impact on your workflows or data resulting from Integration changes.

11.4 Service Modifications

We may modify the Services from time to time to improve functionality, security, or user experience. For material changes or deprecations that remove core functionality you actively use, we will provide at least 30 days' notice (90 days for Enterprise customers) unless required sooner for security, legal, or third-party reasons.

Non-material updates, bug fixes, security patches, and routine maintenance may be deployed without prior notice.

12. Suspension and Termination

12.1 Suspension for Violations

We may immediately suspend or restrict your access to the Services if we reasonably believe you have:

Violated these Terms, including the License Restrictions;
Engaged in fraudulent, abusive, or unlawful activity;
Failed to pay fees when due;
Used the Services in a manner that harms us, other users, or third parties;
Posed a security risk to the Services or our infrastructure.

Suspension does not relieve you of your payment obligations. We will make reasonable efforts to notify you before suspension, except in urgent cases.

12.2 Termination by You

You may cancel your subscription and terminate your account at any time through your account settings or by contacting support@glimt.dev. Termination takes effect at the end of your current billing cycle. You will not receive a refund for the current cycle or any unused Services.

12.3 Termination by Us

We may terminate your account:

For cause (violations, non-payment, etc.) with immediate effect;
For convenience by providing 30 days' advance notice;
If we discontinue the Services entirely by providing 90 days' notice.

12.4 Effect of Termination

Upon termination of your account:

Your right to access and use the Services ends immediately;
We will delete your source code and raw Customer Data within 30 days, except as required for legal compliance;
We retain the right to use derived ML Models, algorithms, and anonymized insights indefinitely;
You remain liable for all fees and charges incurred up to the termination date;
No refunds or pro-rata credits will be issued;
Sections that by their nature should survive (intellectual property, disclaimers, limitations of liability, governing law, etc.) will continue to apply.

12.5 Data Export

You are responsible for exporting your Customer Data before termination. We recommend regularly exporting critical data during your active subscription.

After termination, upon written request within 30 days, we will make reasonable efforts to provide a one-time export of Customer Data in a commonly used format. Additional exports or bespoke assistance may be billed at our then-current professional services rates. After the 30-day grace period, we are not obligated to provide access to or copies of your Customer Data, except as required by law.

13. Warranties and Disclaimers

13.1 Your Warranties

You represent and warrant that:

You have the legal authority to enter into these Terms;
Your use of the Services complies with all applicable laws and regulations;
You own or have the necessary rights to all Customer Data you submit;
Your Customer Data does not infringe or misappropriate third-party intellectual property rights;
You have obtained all necessary consents to share Customer Data with us and our service providers;
You will not use the Services for any unlawful, harmful, or prohibited purpose.

13.2 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
ACCURACY, COMPLETENESS, OR RELIABILITY OF THE SERVICES OR AI OUTPUT;
UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OPERATION;
THAT DEFECTS WILL BE CORRECTED;
THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
THAT AI OUTPUT WILL BE ACCURATE, SECURE, OR FREE FROM BUGS.

13.3 Service Availability

We do not guarantee any specific uptime or availability. The Services may be unavailable due to maintenance, updates, third-party service failures (Supabase, Hetzner, GitHub, OpenAI, Anthropic, etc.), network issues, or other causes beyond our control.

13.4 AI Output Disclaimer

AI Output is generated by third-party machine learning models and may contain errors, bugs, security vulnerabilities, or inappropriate content. We do not warrant the accuracy, security, or suitability of AI Output for any purpose.You are solely responsible for reviewing and testing AI Output before use.

13.5 Consumer Rights

Nothing in these Terms limits your statutory rights as a consumer under Swedish or EU law that cannot be lawfully excluded or limited (such as rights under the Swedish Consumer Services Act). Where such rights apply, our disclaimers apply only to the extent permitted by law.

14. Limitation of Liability

14.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM.

14.2 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, business, or anticipated savings;
Loss of data, goodwill, or reputation;
Cost of substitute services;
Business interruption or downtime;
Errors or inaccuracies in AI Output;
Security vulnerabilities introduced by AI-generated code;
Damage caused by merging AI-generated pull requests;

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14.3 Specific Exclusions

We are not liable for:

Failures, outages, or performance issues caused by Supabase, Hetzner, GitHub, Slack, OpenAI, Anthropic, or other third-party providers;
Loss of Customer Data except to the extent caused by our gross negligence or willful misconduct;
Errors, bugs, or security vulnerabilities in AI Output;
Your decisions to merge, deploy, or rely on AI-generated code without adequate testing;
Violations by your users or anyone using your account;
Issues arising from Integrations or third-party services;
Your failure to maintain backups or implement appropriate safeguards;
Changes to third-party APIs, terms, or services that affect the Services.

14.4 Force Majeure

We are not liable for any failure or delay in performing our obligations due to causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14.5 Mandatory Liability

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Gross negligence or willful misconduct;
Any other liability that cannot be lawfully excluded or limited under Swedish or EU law.

14.6 Liability Cap Carve-outs

The liability cap in Section 14.1 does not apply to:

Breach of confidentiality obligations under Section 6.8;
Infringement or misappropriation of the other party's intellectual property rights;
Your payment obligations under Section 8;
Liabilities that cannot be lawfully limited under applicable law.

15. Indemnification

This Section 15 applies only to Organisations and business users, and not to consumers.

You agree to indemnify, defend, and hold harmless Triple Alpha AB, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use or misuse of the Services;
Your violation of these Terms;
Your Customer Data, including any infringement or misappropriation of third-party intellectual property rights;
Your violation of any law or regulation;
Your violation of any third-party rights;
Use of AI Output without adequate review or testing;
Negligence or willful misconduct by you or your users.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense of such claim. This indemnification obligation survives termination of these Terms.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Services will be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.

16.2 Jurisdiction

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Stockholm, Sweden. You irrevocably consent to the jurisdiction and venue of such courts.

16.3 EU Consumer Rights

If you are a consumer resident in the European Union, nothing in these Terms affects your rights under EU consumer protection laws, including the right to bring legal proceedings in your country of residence. EU Online Dispute Resolution platform:https://ec.europa.eu/consumers/odr

16.4 Waiver of Class Actions

To the extent permitted by law, any dispute will be brought on an individual basis, and you waive any right to participate in a class action, collective action, or representative proceeding.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and us regarding the Services and supersede all prior or contemporaneous agreements, communications, and understandings (whether written or oral).

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

17.3 No Waiver

Our failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

17.4 Assignment

You may not assign, delegate, or transfer these Terms or your rights and obligations hereunder without our prior written consent. Any attempted assignment in violation of this section is void. We may assign, delegate, or transfer these Terms and our rights and obligations without restriction, including in connection with a merger, acquisition, reorganisation, or sale of assets.

17.5 Notices

We may provide notices to you by email to the address associated with your account, through in-app notifications, or by posting on the Site. Notices are deemed given when sent. You must provide all notices to us in writing to:

Triple Alpha AB
Kivra: 559226-3429
106 31 Stockholm, Sweden
Email: legal@glimt.dev

17.6 Relationship

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and us. You have no authority to bind us or make commitments on our behalf.

17.7 Export Controls

You may not use the Services if you are located in, or acting on behalf of a person or entity located in, a country or territory subject to EU, Swedish, or US embargoes or sanctions, or if you are on any government list of prohibited or restricted parties. You represent and warrant that you are not subject to such restrictions.

17.8 Third-Party Beneficiaries

These Terms are for the benefit of you and Triple Alpha AB only and do not confer any third-party beneficiary rights, except that our affiliates, service providers, and licensors are third-party beneficiaries of Sections 13, 14, and 15.

19. Contact Information

If you have questions about these Terms, please contact us:

Triple Alpha AB
Organisation Number: 559226-3429
VAT Number: SE559226342901
Postal Address: Kivra 559226-3429, 106 31 Stockholm, Sweden
Email: legal@glimt.dev
Support: support@glimt.dev
Website: glimt.dev